For those of you that know me, you already know how much I hate Apple. For those of you that don’t know me, I want to take a minute to explain to you some of the reasons why I hate Apple. To begin with, the company I work for provides their employees with cellphone service and an iPhone. When I first started with the company, I was given an iPhone 3. In fact, I don’t even think it was an iPhone 3. I think it was more like an iPhone 2.9. I have been carrying this iPhone for right at one year now and have had so many problems with it I don’t even know where to begin. But, I’ll try to begin somewhere.
The first iPhone I was given wouldn’t even turn on. When I first got the phone (it was shipped to me), I plugged it in and let it charge over night. The next day, I tried turning it on, but it wouldn’t power up. I took it to the local AT&T store where I was told that it was a hardware malfunction and that they couldn’t do anything for me. Since there aren’t any Apple stores nearby, I had to ship the device back to Apple and wait for a new phone to arrive. When I received my second iPhone 2.9, it would power up, but would not connect to my WiFi network. Again, I took it back to AT&T and again was told that it was a hardware malfunction and that they couldn’t do anything for me. So, again, I had to ship it back to Apple and wait for yet another iPhone 2.9.
Thankfully, the third iPhone I received worked …. sort of. Even with the volume turned up as loud as it would go, it was still almost impossible to hear anyone using the built-in speaker. Instead, I almost always had to resort to using the ear buds when talking on the phone. After carrying the phone for just over a year now, the speaker is pretty much dead, leaving me to always require the ear buds to hear anything. However, using the ear buds don’t do much good when the phone randomly turns itself off or drops calls in favor of launching the calendar at random times. Before all of you Apple Fanboys begin sending me hate mail, I have never dropped the phone, always take care of my phone, and haven’t installed any weird apps. In fact, I have only installed a few apps aside from what comes on the phone out-of-the-box. Just like everything else I own, I take care of my iPhone. Since I need it for work, I make sure it’s treated properly.
Since the only reason I own an iPhone is because my employer provided me with it, I never saw any reason to purchase a new one …. until now. After having too many issues with the third iPhone I have had, I finally decided to give in and purchase the new iPhone 5. The new phone was shipped to me and just arrived today. After opening the box and charging the phone, I thought I would go ahead and activate it tonight. Since the rest of my week will be spent on conference calls, I thought it would be beneficial to setup the new phone and get rid of the crappy iPhone 2.9 I’ve been dealing with for the past year.
Just like with the iPhone 2.9, the brand new out-of-the-box iPhone 5 is already giving me problems as well. While trying to connect the iPhone 5 to my WiFi network, it kept refusing my password. Even though I know I was typing the password correctly, it wouldn’t connect. I’m running a standard Cisco router with standard WPA2 encryption, nothing fancy. After about 10 attempts, the iPhone finally gave up and connected to my WiFi network using the same password I had entered the previous 9 times.
Once I had everything configured on the iPhone it was time to activate it. So, I called the toll-free number and went thru the activation process. When the activation was complete, the recording told me to cycle the phone by powering it off and back on again. This is where I ran into my next problem. When I press the power button, nothing happens. I tried pressing the power button and tried holding the power button down. When I press and release the power button on my iPhone 2.9, it will turn on / off the screen. When I press and hold the power button, it will tell me to slide to power off the device. When I try these same things with the iPhone 5, nothing happens. After doing some digging around online, it appears that I’m not the only person experiencing these same problems. Unlike most of the people online that have had their iPhone 5’s for several months and are just now beginning to experience these issues, my iPhone 5 is brand new.
Being frustrated with having so many issues with a brand new phone, I called AT&T who told me that it was a hardware issue and that I would have to call Apple Care …. again. (Thanks a lot AT&T. You suck too!) Anyways, when I called Apple Care, I was told that I would have to contact the service provider that I ordered the phone from. After telling them that I already spoke with AT&T and that they gave me the number for Apple Care, I was told that I would have to pay a replacement fee. Ummm? What? You want me to pay for a phone that was defective when I received it? I don’t think so. Besides, I didn’t have to pay a replacement fee for the first two iPhones I had to have replaced. I was told that I could take my phone to an Apple Store and have one of their “geniuses” take a look at it. But, as already mentioned, there aren’t any Apple stores nearby. So, the girl on the phone told me that since I was “refusing” to take my phone to one of their stores, my only option was to send it in for a replacement.
If I send it in, I have two options to choose from. The first option is that I send it in and wait up to a month to receive a replacement which would leave me without a phone for a month. The second option would be to pay extra to have a new phone shipped to me over night. Either way, I would still have to pay the replacement fee. Even if I didn’t have to pay the replacement fee, I still wouldn’t pay the extra to have a phone shipped to me over night and I sure as hell wouldn’t ship them the phone and wait a month for a new one to arrive. I’m already not a fan of Apple and this just makes me dislike Apple even more.
Aside from the issues I’ve had with the iPhones, I bought my fiancee an iPad a while back because she wanted one and we both have iPods. As for the iPods and iPad, I haven’t experienced any issues so I can’t complain there. However, even though those are decent products, my hatred for Apple goes even deeper.
Back in the 1990’s, Microsoft was sued because they bundled their Internet Explorer web browser with their Windows operating system. They didn’t say you had to use it and didn’t prevent you from uninstalling it or from installing other browsers. It was just there so that you had something to use when you first got your computer. Apple on the other hand somehow gets away with telling their customers what software they can and cannot run on their hardware and even sues manufacturers that attempt to build alternatives to some of their products such as wall chargers for iPhones, iPads, and iPods. Aside from that, I also know people first hand that have spent hundreds of man hours and hundreds of thousands of dollars developing apps for the iPad and iPhone only to have Apple steal their ideas, kick them out of the app store, and sell Apple versions of the apps in their place.
I think this is complete bullshit! Apple should not be able to get away with the horrible business they practice. As a developer, I have several more reasons for why I hate Apple, but I’m not going to get into all of those right now. I just wanted to take a minute to share some of my bad Apple experiences with the rest of you. For the rest of you that hate Apple, share your stories with us in the comments below. And, if any of you would like to begin an Apple boycott, I would love to be the first person to signup!